Access �鶹AV311 as a Person with a Disability �� 鶹AV311

Disability Access Survey

Thank you for visiting our site. �鶹AV311 is offering a survey to understand how people with disabilities experience our services. Our goal is to ensure �鶹AV311 is accessible for all.

It usually takes just a few minutes. to take the Disability Access Survey.

Need something else?

Access City Agencies as a Person with Disability for help accessing City services or programs
People with Disabilities Services for information about Citywide programs for people with disabilities

�鶹AV311 is committed to providing the best customer service to all New Yorkers. We work to make our services accessible to everyone, including people with disabilities.

Find the support that’s right for you. Select a category below that best describes your needs to see how �鶹AV311 can help.

Our website supports screen readers. If you experience any issues, you can leave us feedback - it helps us improve!

If you prefer assistance, an �鶹AV311 representative can help by phone or text. You can dial 212-NEW-YORK (212-639-9675) or text us at 311-692.

You can text us directly to reach a live �鶹AV311 representative at 311-692. The �鶹AV311 Text Team is trained to provide information and handle most �鶹AV311 reports based on complexity. If you’re being asked to call 311 but are unable to, let the representative know. We’ll do our best to assist you by text.

If you use 711, video relay services, or another relay provider, your relay operator can connect you with 311 by dialing 212-NEW-YORK (212-639-9675).

You can text us directly to reach a live �鶹AV311 representative at 311-692. The �鶹AV311 Text Team is trained to provide information and handle most �鶹AV311 reports based on complexity. If you’re being asked to call 311 but are unable to, let the representative know. We’ll do our best to assist you by text.

If you use 711, video relay services, or another relay provider, your relay operator can connect you with 311 by dialing 212-NEW-YORK (212-639-9675).

For those who prefer to use �鶹AV311 online or the �鶹AV311 App, our content is intentionally written to be easy to understand. If there’s an area you think we could improve, let us know by providing feedback.

If self-service is challenging, a live �鶹AV311 representative is here to assist with guided support 24 hours a day, 365 days a year.

Just text 311-692 and a representative will reply shortly. Our representatives are trained to communicate clearly, repeat information, and guide you at your pace.

Or call 311 or 212-NEW-YORK (212-639-9675) to connect with us.

�鶹AV311 doesn’t have an in-person location, but we can be reached by:

Calling us at 311 or 212-NEW-YORK (212-639-9675) if you’re calling from outside of the five boroughs
Texting us at 311-692
Sending us a direct message @nyc311 via or
Contacting us on at �鶹AV311

We are here for you 24 hours a day, 7 days a week, 365 days a year!

If you have limited hand mobility, a voice assistant like Siri may help you place a call. When using a voice assistant to contact us, please be sure to say or enter our full number: 212-NEW-YORK (212-639-9675) .

We understand access looks different for everyone.

You can request help if you are a person with a disability trying to access a City service provided by �鶹AV311 and need additional assistance.

Ask for a disability-related accommodation by:

Calling us at 311 or 212-NEW-YORK (212-639-9675)
Texting us at 311-692
Emailing us at DisabilityAccess@311.nyc.gov

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Access �鶹AV311 as a Person with a Disability

Blind or Low Vision

Deaf or Hard of Hearing

Speech Disabilities

Learning or Cognitive Disabilities

Mobility-Related Disabilities

Request a Disability Accommodation

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