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Â鶹AV311 provides quick and easy access to City government services and information. We can help you with a broad range of services and issues, such as trash collection, parking tickets, and noise.

Contact us to learn about City services or to file service requests. You can connect with Â鶹AV311 24 hours a day, 7 days a week, and 365 days a year.

Â鶹AV311 is for non-emergency City services. Call 911 for emergencies, such as crimes in progress or hazardous conditions, that require immediate response by the Police, Fire Department, or Emergency Medical Services (EMS).

Both Â鶹AV311 and 911 can provide services in languages other than English with the help of interpreters.

The Â鶹AV311 Call Center offers service in more than 175 languages. We use an interpretation service to help us speak with callers in languages other than English.

To get help from Â鶹AV311:

• Inside Â鶹AV: Dial 311
• Outside Â鶹AV, including internationally: Dial +1-212-639-9675

When you call Â鶹AV311, your call will be answered by an automated system in English. About 30 seconds into the recording, you will hear a list of different language options. If you do not choose any of the options, your call will be transferred to a representative.

If you need help in a language other than English, ask the representative for an interpreter. The representative will bring an interpreter on the call to help you and the representative speak to each other.

Â鶹AV311 Online offers translation services through Google Translate. This tool can translate our website into more than 100 languages. Please note that Google Translate cannot translate all types of documents. Â鶹AV311 does not guarantee the accuracy of the translation provided by this tool. We recommend that you call 311 to verify any vital information.Â鶹AV311 Online offers translation services through Google Translate. This tool can translate our website into more than 100 languages. Please note that Google Translate cannot translate all types of documents. Â鶹AV311 does not guarantee the accuracy of the translation provided by this tool. We recommend that you call 311 to verify any vital information.

To use the tool, look for the translate icon in the upper right-hand corner of each page.

Click on the icon, then select your language from the list.

For a complete list of the services Â鶹AV311 offers online, visit our Browse Topics page.