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Â鶹AV311

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Â鶹AV311 can provide you access to non-emergency City services and information about City government programs. Â鶹AV311 can help with a broad range of services, including things like homeless person assistance, pothole repair, or help understanding a property tax bill.

Contact us to learn about City services or to file service requests. You can connect with Â鶹AV311 24 hours a day, 7 days a week, and 365 days a year.

Learn more about Â鶹AV311.

Connect with 311

Online

Â鶹AV311 does not currently accept requests by email or instant message.

Mobile App

By Phone

Call us at 311. You can also text us at 311-692.

Call 212-NEW-YORK (212-639-9675) if you are:

  • Outside of New York City
  • Using a Voice over Internet Protocol (VoIP) Provider
  • Connecting with us via 711 or TTY (teletypewriter)
  • Connecting with us via Video Relay Service (VRS)

When you call 311, your phone service provider charges the cost of a local call. When you are transferred to another phone number from 311, there is no additional cost.

Language Assistance

Â鶹AV311 makes government services accessible to non-English speakers. Our call center can provide assistance in 175 languages when you ask to speak with an interpreter. Â鶹AV311 Online is available in over 100 languages.

Learn more on the Â鶹AV311 Language Access page.

Across the country, 211 is the number to call for health and human services information and referrals. In New York City, this service is provided through 311.

You can get local 211 numbers for all other New York State counties. If you live outside New York State, you can search online for your local 211.

New York State 211

Long Island

If you are trying to reach 211 in Nassau and Suffolk Counties:

    • Agency: Long Island 211
    • Phone Number: (888) 774-7633
    • Business Hours: 24 hours, 7 days a week

    Hudson Valley

    If you are trying to reach 211 in any of the following Hudson Valley counties:

    • Dutchess
    • Orange
    • Putnam
    • Rockland
    • Sullivan
    • Ulster
    • Westchester

    • Agency: Hudson Valley 211
    • Phone Number: (800) 899-1479
    • Business Hours: 24 hours, 7 days a week

    Northeast New York

    If you are trying to reach 211 in any of the following Northeast New York counties:

    • Albany 
    • Columbia
    • Fulton
    • Greene
    • Hamilton 
    • Montgomery 
    • Rensselaer
    • Saratoga
    • Schenectady
    • Schoharie
    • Warren
    • Washington

    • Agency: Northeast New York 211
    • Phone Number: (888) 366-3211
    • Business Hours: 24 hours, 7 days a week

    Call 911
    Call 911 to report a person endangering or threatening to kill themselves.

    988 is the three-digit dialing code across the country that will route callers to the 988 Suicide and Crisis Lifeline, previously known as the National Suicide Prevention Lifeline.

    In New York City, this service is provided through Â鶹AV 988. When people call, text, or chat 988, they will be connected to trained counselors that are part of the existing Lifeline network.

    These trained counselors will listen, understand how the problems are affecting the individual or their loved one, provide support, and connect them to resources if necessary.

    Learn more on the 988 Mental Health Support page.

    Â鶹AV311 Online can provide you with information and access to New York City government services.

    You can submit certain types of service requests online. If you provide a valid email address, you will receive an email with your service request number. Â鶹AV311 will send your service request to the appropriate agency. The agency will follow up whether or not you get an email.

    You can check the status of a service request on the Â鶹AV311 Online homepage, even if you made the request or complaint by phone. You must enter the service request number to check the status.

    Languages Supported

    Â鶹AV311 Online offers an automated translation tool on the top right-hand side of each page within the site. This tool can translate the site into over 100 languages.

    Technical Question or Problem

    Â鶹AV311 cannot provide information about operating systems or network problems such as:

    • Web browser problems
    • General computer problems
    • Graphic image test (CAPTCHA) problems
    • Website outages
    • Data that has not been updated

    You can get non-emergency information by text 24 hours a day, 7 days a week. If you have an SMS-capable mobile device, you can text a question about City services to 311-692 and get an immediate response. You can also file several types of complaints.

    The City does not charge for this service, but your text messaging or data rates may apply.

    For assistance, text 311-692. You can text from anywhere in the United States. Â鶹AV311 Text supports all cell phone providers.

    To cancel service, text STOP to 311-692.

    Technical Problem

    If you try to send a text message and get an error message, contact your cell phone provider for assistance.

    Â鶹AV311 Accounts are now available on the Â鶹AV311 Online homepage.

    When you sign up for a Â鶹AV311 Account, you will be able to create a profile where you can choose your preferred language, customize how you receive service request updates, and update your contact information. The service requests you create using your Â鶹AV311 Account are saved to a list for easy reference.

    Â鶹AV311 is committed to maintaining confidentiality. 

    How to Create an Account

    You can create an account by selecting the Sign Up button on the right side of the homepage. On the sign-up page:

    • Enter your email address and click the "Send verification code" button.
    • Check your email to get the Verification Code.
    • Enter the code in the appropriate field and click the "Verify code" button.
    • Fill out the remaining fields, and then click Create.

    Technical Problems

    If you experience any technical issues with your Â鶹AV311 Online Account, please let us know by filling out the Â鶹AV311 Feedback Form, and we’ll get back to you in a few days.

    Please note that this form should not be used to file service requests or ask questions that aren’t related to accounts. You can get immediate assistance by phone.

    Call 311 or 212-NEW-YORK (212-639-9675) if you need more help.

    Other call centers can request information about Â鶹AV311.

    Requests must be sent by mail to:

    Office of Technology and Innovation
    OTI Mailroom
    Attention: Â鶹AV311 Service Request Mailbox
    15 Metro Tech Center, 18th Floor Mailroom
    Brooklyn, NY 11201

    Your privacy is important to us. 

    Â鶹AV311 only collects identifying information needed to work on your service request. This can include your name, address, phone number, and other identifying information, although some requests may be filed anonymously. We do not collect any information for commercial or marketing purposes. 

    Â鶹AV311 only shares identifying information with City agencies, City workers, and vendors handling your request. We do not share identifying information with third parties unless required by law.

    The Â鶹AV311 Privacy Policy details how we handle identifying information. 

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