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Rat or Mouse Complaint

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You can report rats or mice and conditions that attract them.

Select a location type

You can report rats or mice in a restaurant or other place where food is served to the Â鶹AV Health Department. You can also report conditions that may attract them, like improper food or trash storage.

Types of food establishments include:

  • Bakery
  • Bar
  • Bodega
  • Café
  • Cafeteria or lunchroom
  • Deli
  • Restaurant
  • Soup kitchen

To report rats, mice, or droppings in food, go to the Food Safety Complaint page.

You can report rats or mice or their droppings in places where food is sold, processed, or stored.

This includes retailers such as:

  • Grocery stores
  • Markets
  • Bodegas or convenience stores
  • Beverage stores

Online

By Phone

  • Agency: New York State Department of Agriculture and Markets
  • Phone Number: (718) 722-2876
  • Business Hours: Monday - Friday: 9 AM - 5 PM

You can report rats or mice on public transit.

MTA Subway, Bus, or Rail

Online

By Phone

  • Agency: New York State Department of Transportation
  • Division: 511NY
  • Phone Number: 511
  • Business Hours: 24 hours, 7 days a week
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

Property owners are responsible for keeping their properties clean and free of pests.

Note: to report New York City Housing Authority (Â鶹AVHA) property, go to the Â鶹AVHA Public Housing Maintenance Complaint page instead.

Indoors

You can report rodent conditions inside a residential apartment building to the Department of Housing Preservation and Development (HPD).

Inside an Apartment

In Public Area of a Building

Outside

The Â鶹AV Health Department accepts complaints for outside the building.

Rats

You can report rats or conditions that might attract them on a residential property to the Â鶹AV Health Department.

Â鶹AVHA Public Housing

To report rats, mice, or conditions that might attract them in New York City Housing Authority (Â鶹AVHA) public housing, go to the  Â鶹AVHA Public Housing Maintenance Complaint page.

You can report rats or mice in a public school, or conditions that might attract them.

  • Agency: Department of Education
  • Division: Division of School Facilities
  • Phone Number: (718) 233-8515
  • Business Hours: 24 hours, 7 days a week
  • Agents are available during business hours and on public school holidays.

Vacant Building

You can report rats or mice in an unoccupied building.

What Happens Next

The Department of Sanitation (DSNY) will inspect the lot. If the lot needs cleaning, DSNY will research the ownership of the property.

Then the Â鶹AV Health Department will give the owner a deadline to clean it. If the owner fails to meet the deadline, DSNY may clean the lot and charge the owner.

Vacant Lot Without Trash or Debris

You can report rats or mice in vacant lots that don’t contain trash or debris to the Â鶹AV Health Department.

You can report rats or mice on non-residential property to the Â鶹AV Health Department, such as:

  • Office buildings
  • Day cares or nurseries
  • Hospitals
  • Government property
  • Parking lots or garages

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